The most common causes of U1962 include: On-board charger (OBC) communication error; Charging port connection issue; DC-DC converter malfunction; Charge controller fault. A professional OBD-II scan tool is recommended for accurate diagnosis.

How do I fix U1962 for Chevrolet / GM Lyriq?

Recommended steps to address U1962: (1) Schedule service as soon as possible (2) Reduce driving speed and avoid long trips (3) Monitor for additional warning messages (4) Have the vehicle diagnosed by a certified technician. Always consult a qualified EV technician for high-voltage system repairs.

Is it safe to drive with U1962?

Driving with U1962 is not recommended for extended distances. Schedule service within a few days to prevent further damage. Monitor for any additional warning lights.

Chevrolet / GM Lyriq

U1962

Warning

Lost Communication with Level 2 Charging Module

Severity

Warning

What does U1962 mean?

Fault code U1962 means "Lost Communication with Level 2 Charging Module". This is a General Motors-specific EV diagnostic trouble code for the GM Ultium / BEV3 platform. It is classified as "charging" with a severity level of "warning". Applicable models: Chevrolet Equinox EV (2024+), Chevrolet Blazer EV (2024+), Honda Prologue (2024+), Cadillac Lyriq (2023+), Chevrolet Silverado EV (2024+).

Possible Causes

On-board charger (OBC) communication error
Charging port connection issue
DC-DC converter malfunction
Charge controller fault

Recommended Actions

1 Schedule service as soon as possible
2 Reduce driving speed and avoid long trips
3 Monitor for additional warning messages
4 Have the vehicle diagnosed by a certified technician

This code applies to all vehicles. View generic U1962 information →